Terms & Conditions

Welcome to IRAYYA.

These Terms & Conditions govern your access to and use of https://irayya.in and any purchases made through our website.

The website is operated by a sole proprietor doing business under the brand name IRAYYA.

By accessing our website or placing an order, you agree to these Terms & Conditions and applicable Indian laws.

If you do not agree with these terms, please discontinue using the website.

By using our website, you confirm that:

• You are legally capable of entering into a binding contract under applicable law.
• The information you provide is accurate and complete.
• You will use the website for lawful purposes.

Purchases by persons who are not legally competent to contract must be made through a parent or lawful guardian, where applicable.

IRAYYA offers sarees and related fashion products through its website.

We make reasonable efforts to display accurate product descriptions, photographs, colours, fabric details, dimensions and other relevant information.

Customers should review individual product descriptions before purchasing.

Understanding Saree Variations

Sarees may exhibit differences in appearance due to:

• Screen brightness and display settings.
• Photography and lighting conditions.
• Natural variations in fabric texture.
• Product-specific weaving, printing, embroidery or finishing techniques.

Where applicable, handcrafted or textile-related variations will be disclosed in the product description.

Such variations do not excuse a product that is materially different from its advertised description.

Customers should check the product listing to confirm whether a blouse piece is included, attached or supplied separately.

All products are subject to availability.

Product listings, prices, collections and availability may change without prior notice.

If an order cannot be fulfilled after purchase due to stock unavailability or another genuine operational issue, IRAYYA will contact the customer and arrange an appropriate resolution, including a refund where applicable.

All prices on the website will be displayed in Indian Rupees (INR).

Applicable taxes and additional charges will be disclosed as required by law.

Shipping charges, if applicable, will be displayed during checkout before the order is confirmed.

IRAYYA reserves the right to correct genuine pricing or listing errors.

If an order is affected by a material pricing error, the customer will be informed and given an appropriate option, including cancellation and refund where applicable.

Customers may place orders through the website by selecting available products and completing checkout.

After an order is placed, the customer may receive an order confirmation through email, SMS or another available communication channel.

An automated order confirmation indicates receipt of the order and does not necessarily mean that the order has been dispatched.

IRAYYA may contact customers to verify order details, delivery information or payment status.

Payments are processed through payment methods made available at checkout.

IRAYYA may use Razorpay or another authorized payment service provider.

Customers must ensure that the payment information they provide is accurate.

In case of a failed, pending or duplicate payment, customers should contact IRAYYA with their order number and available transaction reference.

IRAYYA will investigate payment-related issues and arrange appropriate resolution in coordination with the payment provider.

Customers who wish to cancel an order should contact IRAYYA as soon as possible using the official support details.

Cancellation requests received before dispatch may be considered, subject to order-processing status.

Orders that have already been dispatched may not be cancellable through the normal pre-dispatch process.

This section does not restrict any cancellation, refund or other rights available under applicable consumer law.

Orders are generally prepared for dispatch within 1–3 working days, subject to product availability, payment confirmation and operational circumstances.

Actual delivery time depends on the destination, courier service and logistics conditions.

Please refer to our separate Delivery & Shipping Policy for further details.

Requests involving damaged, defective, incorrect or materially misdescribed products will be handled in accordance with our Return & Exchange Policy and applicable consumer laws.

Customers should refer to that policy before purchasing.

Nothing in these Terms & Conditions is intended to exclude statutory consumer rights.

All website content belonging to IRAYYA, including its logo, brand identity, written content, original photographs, graphics, design elements and other original materials, is protected by applicable intellectual property laws.

Customers may not reproduce, copy, distribute, commercially exploit or modify IRAYYA-owned materials without prior written permission.

Customers agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorized access to website systems.
• Interfere with website security or operation.
• Upload malicious code or harmful content.
• Misuse another customer's account or information.
• Copy or exploit website content without authorization.

IRAYYA may restrict access where reasonably necessary to protect the website, customers or business operations, subject to applicable law.

IRAYYA will make reasonable efforts to provide accurate product information, reliable website functionality and appropriate customer support.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law, including consumer rights relating to defective products, deficient services or unfair trade practices.

Customer information is handled in accordance with our Privacy Policy.

By using the website, customers should review that policy to understand how their information is collected and processed.

IRAYYA may revise these Terms & Conditions when necessary.

Updated terms will be published on this page with a revised effective date.

These Terms & Conditions are governed by the laws of India.

Subject to applicable consumer protection laws and the jurisdiction of competent authorities, disputes will be subject to the jurisdiction of the competent courts.

For order-related queries, complaints or concerns:

Customer Support: +91 91450 48838

Email: irayyaco11@gmail.com

Grievance Officer: To be confirmed.

Designation: Grievance Officer

Email: To be confirmed.

Phone: To be confirmed.

IRAYYA will acknowledge consumer grievances within 48 hours and endeavour to resolve them within one month of receipt, in accordance with applicable requirements.