Privacy Policy

Welcome to IRAYYA.

At IRAYYA, we value the trust you place in us when you visit our website, explore our collections or purchase our sarees.

This Privacy Policy explains how IRAYYA collects, uses, stores and protects personal information when you visit https://irayya.in, create an account, place an order or communicate with us.

IRAYYA operates as a sole proprietorship in India.

By using our website, you acknowledge that you have read this Privacy Policy.

We may collect the following categories of information when you interact with our website.

A. Personal information

• Full name
• Mobile number
• Email address
• Billing address
• Shipping address
• Other information voluntarily provided during customer support interactions

B. Order information

• Order number and purchase history
• Products purchased
• Order value
• Delivery preferences
• Shipping and tracking details
• Refund, return and exchange requests

C. Payment information

Payments made through our website may be processed by third-party payment service providers, including Razorpay, where enabled.

Payment providers may process payment-related information securely to complete transactions.

IRAYYA does not intend to store complete card numbers, CVV numbers or sensitive payment credentials on its own systems.

D. Technical information

When you visit our website, certain technical information may be collected, depending on the services and technologies enabled:

• IP address
• Browser type
• Device information
• Website usage information
• Cookie identifiers
• Pages visited and interaction information

We use customer information for legitimate business and service purposes, including:

• Processing and confirming orders.
• Arranging product dispatch and delivery.
• Sending order confirmations and updates.
• Providing customer support.
• Managing returns, exchanges and refunds.
• Maintaining customer accounts.
• Improving website performance and customer experience.
• Preventing fraudulent or unauthorized transactions.
• Meeting applicable legal, accounting and regulatory requirements.
• Sending promotional communications where appropriate and permitted.

We do not sell customer personal information as a business practice.

We may share relevant information with service providers where necessary to operate our business, including:

Payment service providers: To securely process transactions.

Shipping and logistics partners: To arrange deliveries and provide tracking information. Shiprocket or another courier provider may be used once the relevant integration is active.

Website and technology providers: Hosting, database, security, email and other technical services required to operate the website.

Government and regulatory authorities: Where disclosure is required under applicable law or a lawful request.

Such providers should receive only the information reasonably required for their respective services.

Our website may use cookies and similar technologies to:

• Maintain website functionality.
• Remember customer preferences.
• Support account and shopping-cart features.
• Understand website performance.
• Improve the browsing experience.

Where analytics or advertising technologies are enabled, their use will be disclosed and managed in accordance with applicable requirements.

You may manage cookies through your browser settings. Disabling certain cookies may affect some website features.

We take reasonable technical and organizational measures to protect customer information against unauthorized access, misuse, loss, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should keep their account credentials confidential and notify us if they suspect unauthorized access.

We retain customer information for as long as reasonably necessary to:

• Provide our services.
• Complete orders and customer support requests.
• Handle disputes and refunds.
• Maintain business and tax records.
• Comply with applicable legal requirements.

Information that is no longer required may be deleted, anonymized or securely disposed of, subject to legal retention obligations.

Subject to applicable law, customers may request:

• Access to personal information held by IRAYYA.
• Correction of inaccurate information.
• Deletion of information where legally permissible.
• Withdrawal of consent where processing relies on consent.
• Information about the processing of their personal data.
• Assistance with privacy-related grievances.

To submit a privacy request, contact:

Email: irayyaco11@gmail.com

Phone: +91 91450 48838

We may request reasonable information to verify your identity before acting on a request.

Our website may contain links to external websites or services.

IRAYYA is not responsible for the privacy practices or content of third-party websites. Customers should review the privacy policies of those services independently.

Our website is intended for general retail customers and is not designed to knowingly collect personal information from children in violation of applicable law.

Where required, appropriate parental or guardian consent and safeguards will be applied.

IRAYYA may update this Privacy Policy when our business operations, technology or legal requirements change.

The latest version will be published on this page with its updated date.

For questions, requests or concerns about this Privacy Policy:

IRAYYA – Customer Support

Email: irayyaco11@gmail.com

Phone: +91 91450 48838

Address: Indiranagar, Nashik – 422009, Maharashtra, India.