Delivery & Shipping Policy

At IRAYYA, we want every saree to reach you safely and in excellent condition.

This Delivery & Shipping Policy explains our order-processing, dispatch and delivery procedures for purchases made through https://irayya.in.

IRAYYA currently plans to serve customers across India, subject to courier availability and serviceability at the delivery address.

Delivery availability may depend on the PIN code and the logistics partners operating in that location.

International shipping: International delivery is planned for a future phase and is not currently available unless expressly enabled and confirmed by IRAYYA.

Our standard order-processing time is:

1–3 working days.

This is the estimated time required to verify, prepare and dispatch an order after successful payment confirmation.

Working days exclude Sundays and applicable public holidays.

Orders may take additional processing time in situations such as:

• Unusual order volumes.
• Product availability issues.
• Payment verification requirements.
• Public holidays or unforeseen operational disruptions.

Customers will be informed if a significant delay affects their order.

Delivery timelines depend on:

• Customer delivery PIN code.
• Courier partner and service availability.
• Pickup and transit conditions.
• Weather and other logistical circumstances.

Estimated delivery time: To be confirmed.

Any estimated delivery time displayed at checkout should be treated as an estimate rather than an unconditional guarantee.

Shipping charges will be displayed during checkout before the customer confirms an order.

Current shipping fee structure: To be confirmed.

IRAYYA may introduce free shipping offers, minimum-order thresholds or promotional delivery benefits. Any such offer will be communicated with its applicable conditions.

Where tracking is supported by the selected courier partner, customers will receive tracking information through the contact details provided at checkout.

Customers may use the tracking reference to follow the progress of their shipment.

For assistance with tracking, contact:

Phone: +91 91450 48838

Email: irayyaco11@gmail.com

Customers are responsible for providing a complete and accurate delivery address, including:

• Recipient name.
• House or building details.
• Street and locality.
• City and state.
• PIN code.
• Reachable mobile number.

Incorrect or incomplete details may result in delivery delays or failed delivery attempts.

Customers should contact IRAYYA promptly if they identify an error in their delivery details.

Address changes may not be possible once an order has been dispatched.

If a courier partner is unable to deliver an order because the recipient is unavailable, the address is incorrect or another delivery issue occurs, the courier may attempt redelivery or follow its applicable return-to-origin procedure.

Customers should cooperate with courier delivery communications and provide accurate contact information.

Any additional charges arising from a failed delivery will be handled transparently and in accordance with applicable law and the disclosed shipping terms.

Customers are encouraged to inspect the outer package at the time of delivery.

If a package appears damaged, opened or tampered with, customers should:

1. Take clear photographs of the outer packaging.
2. Record an unboxing video where reasonably possible.
3. Preserve the packaging and shipping label.
4. Contact IRAYYA as soon as possible.

Please refer to the Return & Exchange Policy for reporting and resolution procedures.

An unboxing video is useful evidence but will not be treated as an absolute prerequisite for a complaint where other reliable evidence is available.

Delivery may be affected by circumstances beyond IRAYYA's direct control, including:

• Severe weather.
• Transport disruptions.
• Public holidays.
• Regional restrictions.
• Courier operational issues.
• Other unforeseen circumstances.

IRAYYA will make reasonable efforts to assist customers in tracking delayed shipments and communicating with the courier partner.

For shipping or delivery assistance:

IRAYYA Customer Support

Phone: +91 91450 48838

Email: irayyaco11@gmail.com

Address: Indiranagar, Nashik – 422009, Maharashtra, India.