Return & Exchange Policy

At IRAYYA, we want you to be happy with your purchase.

We take care in preparing and dispatching our sarees. However, if you receive a damaged, defective, incorrect or materially misdescribed product, we are here to help.

This policy explains how customers can raise return, exchange and refund requests.

Customers may contact IRAYYA for assistance in the following situations:

A. Product received damaged

If the saree or another purchased item arrives physically damaged, customers may request a return, replacement or other appropriate resolution.

B. Incorrect product received

If the delivered product is different from the product ordered, customers should contact us with the order details and supporting photographs.

C. Manufacturing or product defect

If a product has a manufacturing defect or another genuine defect that was not disclosed in the product listing, customers may raise a complaint.

D. Materially incorrect product description

If the product received materially differs from its advertised description, including important specifications, customers may contact us for a resolution.

All requests will be reviewed fairly, taking into account the circumstances and applicable consumer rights.

We request customers to report visible damage, incorrect deliveries or other product concerns within:

48 hours of delivery.

This reporting window helps us investigate the issue promptly and coordinate with the courier or relevant supplier.

Customers should provide:

• Order number.
• Registered mobile number or email.
• Clear photographs of the product.
• Photographs of the outer packaging, where available.
• A short explanation of the issue.

An unboxing video may help with verification but will not automatically be required in every case.

The 48-hour reporting request does not remove or limit any statutory consumer rights or remedies available under applicable law.

Where a return or exchange is approved, customers may be asked to preserve:

• Original product.
• Original tags and labels.
• Original packaging, where available.
• Any accessories or components supplied with the product.

Products should not be unnecessarily altered, washed, stitched, worn or damaged after delivery.

These conditions will not be applied to deny a legitimate complaint concerning an inherent defect, incorrect product or other legally actionable issue.

To raise a request:

Step 1 – Contact IRAYYA

Email irayyaco11@gmail.com or call/WhatsApp +91 91450 48838.

Step 2 – Share order details

Provide the order number, registered contact details and a description of the issue.

Step 3 – Share supporting information

Provide photographs and other relevant evidence.

Step 4 – Review

Our team will review the complaint and may request additional information where necessary.

Step 5 – Resolution

Depending on the nature of the issue, available stock and applicable law, an appropriate resolution may include:

• Replacement of the product.
• Exchange for an eligible product.
• Refund.
• Another mutually agreed lawful resolution.

Where a return is approved, IRAYYA will communicate the return process and pickup or shipping instructions.

For products that are damaged, defective, incorrect or materially misdescribed, return-related arrangements and costs will be handled in accordance with applicable consumer law.

Customers should not send products to an address without receiving return instructions from IRAYYA.

Where a refund is approved or otherwise legally required, IRAYYA will initiate the refund through the applicable payment method or another lawful method agreed with the customer.

The actual time for the amount to reflect in the customer's account may depend on the payment provider, bank and payment method.

Refund processing timeline: To be confirmed.

Customers will receive confirmation when the refund is initiated.

Exchanges are subject to product availability and the nature of the complaint.

If an identical replacement is unavailable, IRAYYA will communicate the available options, including an appropriate refund where applicable.

Sarees may have individual characteristics depending on their fabric, weave, print, embroidery and finishing.

Minor variations in colour appearance caused by lighting or screen settings do not automatically indicate a product defect.

However, this does not exclude complaints where the actual product is materially different from its advertised description or has a genuine defect.

Customers should carefully check:

• Fabric details.
• Saree length and dimensions, where listed.
• Blouse-piece inclusion and details.
• Product colour and design.
• Care instructions.
• Any special product-specific notes.

Nothing in this policy is intended to remove or restrict consumer rights available under the Consumer Protection Act, 2019 or other applicable Indian laws.

IRAYYA will assess complaints fairly and will not use procedural requirements to deny legitimate statutory remedies.

IRAYYA Customer Support

Phone / WhatsApp: +91 91450 48838

Email: irayyaco11@gmail.com

Business address: Indiranagar, Nashik – 422009, Maharashtra, India.